If you've received an order confirmation but no tracking number, your order is still being prepared. This process usually takes 1-2 weeks. Once your order is ready and quality-checked, you will receive a tracking number.

Ja jums ir nepieciešams mainīt piegādes laiku, neuztraucieties. Kad jūsu pasūtījums tiks apstrādāts, jūs saņemsiet izsekošanas numuru. To izmantojiet, lai tieši sazinātos ar kurjeru, ja piegādes laiks jums neder

Add relevant text content with the richtext editor. Note that you can also include links and basic formatting in this content, e.g. bold and italic.

Before shipment from the factory, a designated team will conduct a full-body inspection of each cargo to ensure that it is packed and shipped without any problems. If the doll is damaged upon delivery, please contact our support for repair or replacement.

Once production starts on your custom doll, we can't cancel the order. Crafting it involves time, materials, and skilled labor, so we can't stop once it's begun