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Returns

Enjoy Risk-Free Shopping If you're not happy, we're not happy. That's why you have up to 90 days after your order date to return it.

Terms:

  • Product must be unused
  • Does not apply to customized products (dolls)

注文のキャンセル:

おもちゃ: JLD はほとんどの注文を注文日に発送します。したがって、注文確認後のキャンセルはできません。ただし、90日間の無料返品サービスを提供しています。商品を受け取った後、全額返金のために注文を返品することができます。

セックスドール: カスタムセックスドールの注文は、注文後24時間以内にキャンセルすることができます。注文番号、メールアドレス、名前を記載したメールを24時間以内にsupport@joylovedolls.comまで送信してください。キャンセル手数料として20%が適用され、80%の返金が行われます。24時間を過ぎるとキャンセルはできません。

Modifications After Order

We encourage you to review your order carefully before submission. Modifications are possible within the first 12 hours for a one-time fee of $79.00. Please email us atsupport@joylovedolls.com for modifications. After 12 hours, modifications cannot be accommodated due to the commencement of the manufacturing process.

私の注文からアイテムが欠けています

Many of our products are shipped separately due to packaging. For example, if you order sex dolls and a cleaner, they will be sent in different shipments. While they usually arrive together, they might sometimes arrive at different times.

If you need to pick them up at a postal office, provide both shipping numbers. If you have any questions, please contact our customer service.

Damaged Products or Order Discrepancies:

At Joy Love Dolls, we are committed to delivering excellence. Each order undergoes a rigorous inspection, testing, and photographic documentation before it leaves our facility to ensure top-notch quality. If you find any discrepancies or damages upon receiving your order:

  1. Do Not Use the Product: We are unable to accept complaints for used products.
  2. Report Immediately: Within 24 hours of receiving the order, please contact our support team at support@joylovedolls.com with detailed photos of the issue.
  3. Prompt Assistance: Our dedicated team will thoroughly investigate the matter and respond swiftly. In most cases, we will send replacement parts for any broken or missing components in your order.