If you've received an order confirmation but no tracking number, your order is still being prepared. This process usually takes 1-2 weeks. Once your order is ready and quality-checked, you will receive a tracking number.

if you need to change the delivery time, no worries. Once your order is processed, you'll receive a tracking number. Use it to contact the courier directly if the delivery time doesn't suit you

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工場からの出荷前に、指定チームが各貨物の全体検査を行い、問題なく梱包および出荷されることを確認します。配送時に人形が損傷した場合は、修理または交換のために弊社のサポートにご連絡ください。

Once production starts on your custom doll, we can't cancel the order. Crafting it involves time, materials, and skilled labor, so we can't stop once it's begun