Everything was in the time frame that they said it would all take. 1- 3 weeks. In this case it was 3 weeks, however the Doll had a lot of custom options so I could understand the time it took. The Doll arrived exactly as specified and was shipped in a durable box with excellent packaging.

Got to say, I was definitely a little nervous making my first ever doll purchase. I found the JLD site easy to use and appreciated the FAQ section which covered most of my concerns going into a fairly significant purchase. Everything arrived as I had ordered it and within the time frame specified. Shipping was fast and everything arrived undamaged. My question to customer support was answered quickly. Very satisfied with my experience. I would gladly use JLD again in the future.

Amazing experience overall with JLD. Product arrived fast, well packed and as described. Customer service was top notch when I reached out with questions and helped make the process seamless. 100% recommend for anyone on the fence!

Great selection on the website! Very easy to navigate as well and lots of products!

I got all that I ordered and it was shipped pretty quickly, there were massive issues with my local delivery company which caused a lot of delay but the Joy Love Dolls support responded to my emails multiple times very fast and were helpful, assisting me until I got my order.

Everything was in the time frame that they said it would all take. 1- 3 weeks. In this case it was 3 weeks, however the Doll had a lot of custom options so I could understand the time it took. The Doll arrived exactly as specified and was shipped in a durable box with excellent packaging.