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Returns
Enjoy Risk-Free Shopping If you're not happy, we're not happy. That's why you have up to 90 days after your order date to return it.
Terms:
- Product must be unused
- Does not apply to customized products (dolls)
Order Cancellations:
Toys: JLD ships most orders the same day. Therefore, cancellations are not possible after order confirmation. However, we offer a free 90-day return service. You can return your order for a full refund after receiving it.
Sex Dolls: You can cancel your custom sex doll order within 24 hours of placement. Email support@joylovedolls.com with your order number, email, and name within 24 hours. A 20% cancellation fee applies, and you will receive an 80% refund. Cancellations are not possible after 24 hours.
Modifications After Order
We encourage you to review your order carefully before submission. Modifications are possible within the first 24 hours for a one-time fee of $79.00. Please email us at support@joylovedolls.com for modifications. After 24 hours, modifications cannot be accommodated due to the commencement of the manufacturing process.
Missing an item from my order
Many of our products are shipped separately due to packaging. For example, if you order sex dolls and a cleaner, they will be sent in different shipments. While they usually arrive together, they might sometimes arrive at different times.
If you need to pick them up at a postal office, provide both shipping numbers. If you have any questions, please contact our customer service.
Damaged Products or Order Discrepancies:
At Joy Love Dolls, we are committed to delivering excellence. Each order undergoes a rigorous inspection, testing, and photographic documentation before it leaves our facility to ensure top-notch quality. If you find any discrepancies or damages upon receiving your order:
- Do Not Use the Product: We are unable to accept complaints for used products.
- Report Immediately: Within 24 hours of receiving the order, please contact our support team at support@joylovedolls.com with detailed photos of the issue.
- Prompt Assistance: Our dedicated team will thoroughly investigate the matter and respond swiftly. In most cases, we will send replacement parts for any broken or missing components in your order.